These facilities may only be required by certain users.
MX-Contact has 6 different versions available catering for a single user through to an enterprise with thousands of users. The system is designed so that it will be easy to learn for someone who is familiar with Outlook Web Access.
MX-Contact comprises a Base System, which offers Contact Management functionality, with optional Sales, Marketing and Support Modules that can be added at any time, that extend MX-Contact into a fully comprehensive CRM system that can be utilised across all departments of the company. However it is also designed to achieve tight integration with the Microsoft Outlook desktop client, in particular Contacts, E-Mail, Journals, Tasks and Appointments. NET is essentially 2 products in one, namely: MX-Contact.
Common reasons for this lack of use include: The main problem with sales CRM systems is that they are usually too cumbersome and/or too complicated for many salespeople to use.
When confronted with a system that has a multitude of screens, fields and processes, many salespeople just roll their eyes and go back to the Excel spreadsheets that have served them well for years.
CRM has received a lot of negative publicity over the years because of the failure rate of CRM implementation projects.
A recent Butler Group report found that 70 percent of CRM implementations fail.
The knock on effect is a loss of potential revenue and increasing levels of customer dissatisfaction.
But sales directors themselves are hardly blameless with 72% confessing that they tolerate inefficient use of the CRM they have invested in, while a mighty 73% do not discipline staff who fail to use CRM systems.
We can do this by looking first at the basics of a Contact Management system, which still today is the core of any CRM system.